Oshi Privacy Policy

At Oshi, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website at https://www.oshi.io or use our services. We operate under the ownership of Novatrix SRL, incorporated under Costa Rica laws, and are licensed by the Tobique Gaming Commission. Your privacy is our priority, and we ensure all data handling complies with international standards.

Information We Collect

When you register for an Oshi casino login or use our services, we collect various types of personal information to provide you with the best gaming experience. Our Oshi online casino requires specific data to maintain security, process transactions, and comply with licensing requirements.

Personal Information

• Registration details including name, email address, date of birth, and contact information
• Identity verification documents such as passport, driver's license, or national ID
• Payment information including bank details, e-wallet accounts, and cryptocurrency addresses
• Communication records from our customer support interactions
• Device information including IP address, browser type, and operating system

Gaming Activity Data

We collect information about your gaming activities at Oshi casino to improve our services and ensure responsible gaming practices. This includes your betting patterns, game preferences, deposit and withdrawal history, and bonus usage. When you claim an Oshi casino bonus or use Oshi casino bonus codes, we track this information to prevent fraud and ensure fair play.

How We Use Your Information

At Oshi casino, we use your personal data for several legitimate purposes that enable us to provide secure and enjoyable gaming services. Our data processing activities are designed to enhance your experience while maintaining the highest security standards.

Service Provision

• Processing your Oshi casino registration and maintaining your account
• Facilitating deposits, withdrawals, and payment processing
• Providing customer support through live chat and email at support@oshi.io
• Delivering promotional offers including Oshi casino free spins and bonus codes
• Operating our VIP program and calculating weekly cashback benefits

Security and Compliance

We process your data to comply with our licensing obligations under the Tobique Gaming Commission. This includes anti-money laundering checks, identity verification, and maintaining transaction records. When you make an Oshi casino withdrawal, we may require additional verification to ensure account security and regulatory compliance.

Data Sharing and Disclosure

Oshi casino maintains strict controls over data sharing and only discloses your information when necessary for legitimate business purposes or legal requirements. We never sell your personal data to third parties for marketing purposes.

Authorized Third Parties

• Payment processors for handling deposits and withdrawals
• Identity verification services for account security
• Customer support platforms for managing communications
• Analytics providers for improving our services
• Legal and regulatory authorities when required by law

All third-party partners are contractually bound to protect your data and use it only for specified purposes. We ensure that any data transfer maintains the same level of protection as provided in this privacy policy.

Data Security Measures

We implement comprehensive security measures to protect your personal information at our Oshi online casino. Our technical and organizational safeguards include encryption, access controls, and regular security assessments to prevent unauthorized access, disclosure, or misuse of your data.

Technical Security

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Multi-factor authentication for account access
• Regular penetration testing and vulnerability assessments
• Automated monitoring systems for detecting suspicious activity

Your Privacy Rights

As a player at Oshi casino, you have specific rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise them easily and efficiently.

Access and Control Rights

• Right to access your personal data and obtain copies
• Right to correct inaccurate or incomplete information
• Right to delete your account and associated data
• Right to restrict processing in certain circumstances
• Right to data portability for your account information

To exercise these rights, contact our support team at support@oshi.io. We will respond to your request within reasonable timeframes and may require identity verification to protect your account security.

Cookies and Tracking Technologies

Our Oshi casino uses cookies and similar technologies to enhance your gaming experience, analyze website usage, and provide personalized content. These technologies help us remember your preferences and improve our services.

Cookie Types

• Essential cookies for basic website functionality
• Performance cookies for analyzing site usage
• Functional cookies for remembering your preferences
• Marketing cookies for delivering relevant promotional content

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your gaming experience at Oshi casino online.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with Oshi casino and for a period afterward as required by our licensing requirements.

Transaction records and communication logs may be retained for longer periods to comply with financial regulations and licensing requirements. When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.

International Data Transfers

Oshi casino operates internationally, serving players from various countries including Germany, Switzerland, UAE, Australia, New Zealand, Canada, Norway, Italy, and the UK. We may transfer your data across borders to provide our services effectively.

All international data transfers are conducted with appropriate safeguards to ensure your privacy rights are protected. We implement standard contractual clauses and other approved mechanisms to maintain data security during transfers.

Contact Information

If you have questions about this privacy policy or our data handling practices, please contact us through the following channels:

• Email: support@oshi.io
• Live chat: Available 24/7 on our website
• VIP inquiries: vip@oshi.io

Our customer support team is available around the clock to assist with privacy-related inquiries and help you understand how we protect your personal information.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we will notify you through email or prominent notices on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy at Oshi casino.

Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting our support team.